EFFECT OF OFFICE AUTOMATION AND COMMUNICATION ON THE ATTAINMENT OF ORGANIZATION OBJECTIVE. A CASE STUDY AHMADU BELLO UNIVERSITY SAMARU ZARIA
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Background Of The Study
The term "office automation" generally refers to the use of integrated computer and communications systems to support administrative procedures in an office environment. Automated office systems represent structured methods of handling business text processing and communications through an integrated network that may include word processing for generating correspondence, electronic message systems for person-to-person communication, teleconferencing services, facsimile transmission, electronic filing systems, on-line calendar systems, and links to corporate files and outside services (Lucas & Olson, 2016). According to Jatain (2013), office automation systems can also be described as computer based information communication systems that are new and expanding very quickly. In any work environment, people, tasks, equipment and resources are organized to accomplish specific objectives, generally some type of product. Today‟s business has gone beyond using ordinary manual methods to deliver office duties and other administrative tasks. In time past, men saw the need to improving efficiency and job productivity in an office so as to attain organizational goals. Then, it was as if all office activities were carried out manually, and this tends to reduce work efficiency. However, more than a decade ago, various inventions are continually uprising that could enhance office and other administrative works. Ejeka (2015) called these a conglomerate of office information processing technologies which include: word processing, data processing, micrographics, reprographics and telecommunications. It also refers to the various automated electronic methods by which information is gathered, processed, reproduced, communicated, stored or protected and retrieved.
According to Esene (2012) the modern offices of today, lay due emphasis on paperless office as a way of facilitating the process of correspondence handling and operation. For instance, Ekula (2010) stated that in offices, computer, database management and other accessories are increasingly being used to organize and control records.
In other words, computer and the internet are now being used to send and retrieve information from any part of the world with relative ease. Office automation has taken over the entire activities of very many organizations. These equipment, as a matter of fact are used to speed up the processing of correspondence(Koko, 2005 & Ekula, 2010). Perhaps, it must be stated very clearly that these equipment demand special skills on the part of the workers to operate them proficiently. The proficient use of Office automation increases the productivity of the workforce in the organization and thereby contributing to the complete attainment of organizational goals. It plays an important role in the development of any organization and industry and help increase labor productivity (Haigh, 2006; Geofrey, 2013). Not only does office automation and communication improve administrative performances but also boost the industrial management and achievement of set goals. In the light of the above, this study seek to find out the effect of office automation and communication on the attainment of organizational objectives.
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